Please note that your pre-operative visit will take approximately two hours. To expedite the process, please have your paperwork completed on arrival, including your Health Assessment History form and Healthcare Proxy form (if you have one). Also, please bring a detailed list of all medications you take, including dosages, or bring all of your medications in their original containers.
Call (585) 922-9310 if you have any questions.
Please check in at the Day of Surgery Admission (DOSA) area on the second floor.
Rochester General Hospital encourages support and visitation in an environment that promotes comfort, rest and safety.
Patients receive a menu with the breakfast, lunch and dinner specials that will be served that week. Kosher and vegetarian menus are available on request. Meal times are as follows:
Featuring: A wide variety of foods for breakfast, lunch and dinner
Location: Ground floor, near green elevators
Hours: Weekdays 6:45am - midnight. Weekends & holidays 6:45 am – 7 pm
Featuring: Hot and cold foods made to order, including daily specials
Location: First floor, near green elevators
Hours: Weekdays 7 am - 4 pm, closed holidays
Featuring: An assortment of sandwiches, soups, fresh pastries and coffee
Location: Ground floor, Polisseni Pavilion
Hours: Weekdays 6 am - 7 pm, (grill closes at 6 pm)
Your treatment team may include resident physicians, registered and licensed practical nurses, nursing assistants, dietitians, therapists, technicians and others who will help you with specific needs.
Your physician, usually referred to as an "attending physician," has overall responsibility for your care and will oversee the ordering of any tests, medications or dietary changes that may be needed during your stay. Resident physicians, doctors who have completed medical school and have up to seven years of post-graduate training, will work closely with your physician to monitor your care and respond to any changes in your condition. Rochester General Hospital also employs hospitalists, physicians who work exclusively in a hospital environment, to care for patients whose physicians are not available to attend to their care during their stay.
Nurses are responsible for planning, delivering and evaluating your care. They can answer any questions you may have and help you to understand what is happening during your hospital stay. A registered nurse will be responsible for coordinating your care with the assistance of licensed practical nurses, nursing assistants and the unit secretary.
Depending on your needs, other healthcare professionals will be involved in your care. Registered dietitians provide individual nutrition care planning. Physical, speech, occupational and respiratory therapists may all be involved in your recovery, if necessary.
If you need to have an X-ray taken or go to another part of the hospital for a test, patient transporters will take you to and from your room. These are just a few of the many specialists who may be involved with your care.
The social work staff is available to help you and your family cope with challenges that often occur when a loved one is hospitalized. Services may include finding lodging for family members from out of town, helping to resolve financial and emotional concerns and providing interpreting assistance if you are hearing impaired or do not speak English. The social work staff is ready to provide counseling, referrals to community agencies for ongoing help and, when appropriate, discharge arrangements for your care after you leave the hospital.
You or your family members may call the Social Work Department directly, Monday through Friday, 8 am to 4:30 pm Call (585) 922-4392. On weekends or evenings, your physician or nurse can place the call for you at your request.
To request pastoral care for yourself, a patient, or a staff member, contact the Chaplains' Office at Call (585) 922-4782.
We have a volunteer answering the office phones daily from 8 am until noon. You can also leave a voicemail. Because of the nature of our ministry, our chaplains do not have office hours, but are always available by phone.
Our commitment to you doesn't end when you leave the hospital. We want to ensure that you and your family know the next steps in your care and what to expect during your recovery.
Your doctor will let you know when it is medically appropriate for you to be discharged from the hospital. Soon after your doctor writes your discharge order, staff will help you with discharge planning and your departure. You will be asked to sign a discharge form regarding your rights as a patient, and you will receive discharge instructions. Please be sure you have reviewed both of these forms before leaving.
Prescriptions can be filled at your preferred pharmacy or the Rochester General Hospital Apothecary. Call (585) 922-3970 for pharmacy hours.
Discharge Parking Instructions
On your discharge day, please ask the person picking you up to meet you in your room. Your doctor or nurse may request that wheelchair assistance be provided as you leave the hospital.
Ask your driver to park in the ramp garage. On your departure day, you will receive a ramp garage courtesy parking pass. When you are ready to leave, your driver may then retrieve the vehicle from the ramp garage and present the courtesy parking pass.
A call center nurse will call you within 48 hours of your discharge to see how you are doing and address any questions you may have. Call center nurses are available 24 hours a day Call (585) 922-2273.
Follow instructions given at discharge
Your physician, nurse or social worker will make arrangements with community agencies to provide any services you need after you leave the hospital.
HealthCall is a 24-hour emergency response system intended primarily for elderly, disabled or medically at-risk people who live alone. It allows subscribers to summon help to their homes in case of a medical or personal emergency. For more information, call the Social Work Department Call (585) 922-4392.
Rochester General offers a full range of outpatient medical services for adults, children and teens. For more information, Call (585) 922-4101.
Your hospital bill will not include your private physician’s fees or those of other specialists consulted by your physician during your stay. You will receive separate bills from these professionals.
Professional charges for interpreting the results of radiological tests (Examples: X-ray, ultrasound, echocardiography, nuclear medicine, computerized CT scan and magnetic MRI) and administration of anesthesia will be billed by the physicians who provided these services.
Payment and Financial Assistance
Unless prior arrangements are made with the Financial Office, any charges not covered by your health insurance are payable before your surgery. If your health insurance requires prior referrals from your primary care physician, please see your primary care physician in advance.
If you have questions about your insurance coverage, or if you need assistance paying your bill, you may Call (585) 922-1900 to arrange to meet with a representative from the Financial Office.
Free health insurance information is also available at the hospital on Tuesdays by appointment. Volunteers from the Health Insurance Information Counseling and Assistance Program help people understand their medical bills, file health insurance claims and appeals, and act as a liaison between patients and the hospital’s billing department. They also provide information on affordable Medicare supplemental insurance, long-term care coverage and prescription drug assistance. For an appointment, please Call (585) 922-4113.
Your bill will reflect the daily cost of your room, your meals and 24-hour professional care by resident physicians, nurses and other hospital support staff. Separate charges will be made for laboratory tests, medications, X-rays, the use of the operating rooms and other special rooms, equipment and services. There is also an additional charge for a private room and telephone, if applicable. If you have any questions about your hospital bill, please call Patient Accounts Call (585) 922-1900.
Second Floor – 2800, Day of Surgery Admission (DOSA), Ambulatory Surgery, Endoscopy
Third Floor – 3000, 3800, GYN Surgical Services, Special Care Nursery
Fourth Floor – 4800, MAT
Fifth Floor – 5800
Sixth Floor – 6800
Seventh Floor – B-7000, 7800
Second Floor – MICU, CCU
Fourth Floor – 4100 (SICU), 4200, 4300, 4400, 4500
Fifth Floor – 5100, 5200, 5400, 5500
Directions to the Day of Surgery Admission (DOSA) area
- From the Portland Avenue entrance, head down main entry hall way to the gray elevators behind the staircase.
- Take the gray elevators to the second floor.
- Day of Surgery Admission (DOSA) is directly ahead.
Patient Hotline - "Speak Up / We Care"
If you have a problem during your stay, please contact any member of our staff. If your issue requires additional attention, or if you have a safety issue or suggestion for improving patient care, call or ask your nurse to call our Call Center ( Call (585) 922-5465 ). Select the option for the Speak Up / We Care Program. The
Call Center staff will respond to your concerns or forward your suggestion to the appropriate person.
Call Center services are available every day from 7 am to 12 am. If you remain unsatisfied, you have the right to file a report with the Office of Health Systems Management of the Health Department. The number is available through the Call Center.
At Rochester General Hospital, we are dedicated to high quality compassionate care in partnership with you and your family.
We want to make sure you have all the information you need to ease your mind and increase your comfort. Knowing what to expect before, during and after your stay at Rochester General Hospital can help relieve anxiety and give you a better experience.
If you can't find the information you need, please contact us (585) 922-4528.
If you have questions about your insurance coverage, or think you may need assistance paying your bill, you may Call (585) 922-1900 to arrange to meet with a representative from the Financial Office.
Free health insurance information is also available at the hospital on Tuesdays by appointment. Volunteers from the Health Insurance Information Counseling and Assistance Program help people understand medical bills, file health insurance claims and appeals, and act as a liaison between patients and the hospital’s billing department. They also provide information on affordable Medicare supplemental insurance, long-term care coverage and prescription drug assistance. Services are available by appointment. Volunteers meet with clients in the Volunteer Office. For appointments, please Call (585) 922-4113.
Rochester General offers a full range of outpatient medical services for adults, children and teens. Unlike a traditional clinic, at Rochester General patients see the same physician or nurse practitioner (NP) for most visits. For more information, Call (585) 922-4101.
SVP Rochester Regional Health Specialty Medical and Surgery Group
System Chair of Surgery of Rochester Regional Health
Chair of Surgery Rochester General Hospital
Medical Director of Quality/NSQIP Program
Division Head of Urology
Division Head of Neurosurgery
Division Head of Plastic Surgery
Division Head of Colon and Rectal Surgery
Division Head of Vascular Surgery
Division Head of Ear, Nose and Throat
Division Head of Surgical Intensive Care Unit
Division Head of General Surgery
Medical Director, Bariatric Center
Medical Director, Laser Surgery Unit
Medical Director, Surgical Oncology
Medical Director, Breast Center
Medical Director, Microsurgery / Wound Care
Medical Director, Surgical Intensive Care Unit
Medical Director, Robotic Surgery