RGH Dept of Surgery

PAT PAT

img

Rochester General Hospital Preadmission Testing your pre-operative visit

What to Expect: A Brief Description

  • An admitting services access associate will register you as a patient, verify your personal and insurance information and collect your co-pay. Please bring:
    • Photo ID
    • Insurance card(s)
    • Method of payment for co-pays
  • A comprehensive history and physical examination will be performed by a nurse practitioner (NP) or physician's assistant (PA). Your blood pressure, heart rate, oxygen saturation, height and weight measurement will all be recorded, along with any or all of the following, as appropriate: blood and laboratory tests, electrocardiogram (EKG), chest X-ray and respiratory testing.
  • Your doctor will review and discuss some important pre-operative details, including instructions related to your specific procedure, medication and eating restrictions, when you should arrive for your surgery and when your procedure will occur.
  • Prior to your appointment, please mention if you will need language translation or other services related to unique needs.

 

Be Prepared

Please note that your pre-operative visit will take approximately two hours. To expedite the process, please have your paperwork completed on arrival, including your Health Assessment History form and Healthcare Proxy form (if you have one). Also, please bring a detailed list of all medications you take, including dosages, or bring all of your medications in their original containers.

Call (585) 922-9310 if you have any questions.

Having Surgery Having Surgery

img

Day Before Surgery

Important Details

  • The day before your surgery, you will be contacted by phone after 3 pm to go over any last-minute questions and confirm your surgery day's schedule. If you have not been contacted by 6 pm, please Call (585) 922-4678.
  • Follow all instructions you were given in preadmission testing.
  • It is very important that you bring a list of the dates and times you last took your medication(s). If you have not had a preadmission testing (PAT) appointment, please bring all prescription bottles with you.
  • Bring the name of your pharmacy.
  • If you have special needs, please let us know.
  • Interpreter services are available to patients and visitors upon request.
  • Please review Your Day of Surgery information here.
  • One adult family member can stay with you while you are being prepared for surgery in the pre-operative the DOSA area. After the pre-operation preparation is completed, additional people can join you as you wait in the DOSA area.
  • For your convenience, free wireless internet is available in the DOSA and recovery areas. The recovery area also has free local telephone service (dial 9 before making an outside call).
  • Bank ATMs are located in the Main Lobby and Emergency Department.
  • Rochester General Hospital is a smoke-free campus. Smoking is not allowed in any buildings or public areas, including the parking garages.

What to Bring

  • You and your family are the foundation of your healing process. We  encourage you to bring appropriate personal items that will make your hospital stay as comfortable as possible.
  • If you use assistive devices such as crutches, a walker, hearing aids, etc., please feel free to bring them with you.

    A photo ID, insurance card(s), and a method of payment for your co-pays.

What NOT to Bring

  • Most small electrical appliances (e.g., shavers, hairdryers) do not meet the hospital’s strict electrical safety regulations. Please leave them at home.
  • Expensive items like jewelry or large sums of money should be left at home. If that is not possible, you may ask your nurse to have your valuables locked up in the Safety and Security Department (available 24 hours/day).
  • Hospital gowns and slippers will be provided so you do not need to bring them.

Your Day of Surgery

Arrival

  • Directions to Rochester General Hospital and parking Information are under Directions.
  • Please park in the Portland Avenue Parking Garage, or use the valet service.
  • You can find directions, maps and helpful volunteers at the Information Desk, in the Polisseni Pavilion inside the main entrance on the ground floor.
  • Language translation services are available at your request.

Process

Please check in at the Day of Surgery Admission (DOSA) area on the second floor.

  • You will be asked for your name and date of birth.
  • Please bring a detailed list of all medications that you take, including dosages, or bring all of your medications in their original containers.
  • You will be given an ID wrist band to wear during your hospital stay.
  • You will change into gown and nonslip socks. A bag will be provided for your clothing.
  • Your blood pressure will be taken, and any required medications will be given to you.
  • If your physician has requested them, inflatable cuffs may be placed on your legs to aid in circulation.
  • An IV will be started by a nurse, who will enter your medical information into a bedside computer.
  • The room may be cool. Blankets will be supplied at your request.
  • You will be visited by the anesthesiologist, who will answer any questions you may have and provide you with a consent form to sign.
  • If applicable, your doctor will mark the site of your surgery with a washable marker.

Family and Visitors

Rochester General Hospital encourages support and visitation in an environment that promotes comfort, rest and safety.

  • Because family and friends are part of your healthcare team, we have an established open visitation policy. However, patients have the right to choose who is welcome to visit them during their stay.
  • Children under age 14 must be supervised by an adult at all times.
  • Visitors with cold or gastrointestinal flu symptoms are strongly discouraged from visiting. If a visit is absolutely necessary, visitors must strictly adhere to proper hand-washing procedures and wear hospital-issued mask and gloves. The nursing staff on your unit will provide these materials when requested. In these cases visits should be brief.
  • If you can't find the information you need, please contact Patient Information Call (585) 922-4000.

Meals

Patients receive a menu with the breakfast, lunch and dinner specials that will be served that week. Kosher and vegetarian menus are available on request. Meal times are as follows:

  • Breakfast: 7:15 am - 8:45 am
  • Lunch: 11:15 am - 12:45 pm
  • Dinner: 4:15 am - 6 pm
If you would like to speak with a clinical dietitian, Call (585) 922-4504.

Cafeteria
Featuring: A wide variety of foods for breakfast, lunch and dinner
Location: Ground floor, near green elevators
Hours: Weekdays 6:45am - midnight. Weekends & holidays 6:45 am – 7 pm

Twig Café
Featuring: Hot and cold foods made to order, including daily specials
Location: First floor, near green elevators
Hours: Weekdays 7 am - 4 pm, closed holidays

Portland Café
Featuring: An assortment of sandwiches, soups, fresh pastries and coffee
Location: Ground floor, Polisseni Pavilion
Hours: Weekdays 6 am - 7 pm, (grill closes at 6 pm)


Your Healthcare Team

Your treatment team may include resident physicians, registered and licensed practical nurses, nursing assistants, dietitians, therapists, technicians and others who will help you with specific needs.

Physicians

Your physician, usually referred to as an "attending physician," has overall responsibility for your care and will oversee the ordering of any tests, medications or dietary changes that may be needed during your stay. Resident physicians, doctors who have completed medical school and have up to seven years of post-graduate training, will work closely with your physician to monitor your care and respond to any changes in your condition. Rochester General Hospital also employs hospitalists, physicians who work exclusively in a hospital environment, to care for patients whose physicians are not available to attend to their care during their stay.

Nurses

Nurses are responsible for planning, delivering and evaluating your care. They can answer any questions you may have and help you to understand what is happening during your hospital stay. A registered nurse will be responsible for coordinating your care with the assistance of licensed practical nurses, nursing assistants and the unit secretary.

Specialists

Depending on your needs, other healthcare professionals will be involved in your care. Registered dietitians provide individual nutrition care planning. Physical, speech, occupational and respiratory therapists may all be involved in your recovery, if necessary.

If you need to have an X-ray taken or go to another part of the hospital for a test, patient transporters will take you to and from your room. These are just a few of the many specialists who may be involved with your care.

Social Work

The social work staff is available to help you and your family cope with challenges that often occur when a loved one is hospitalized. Services may include finding lodging for family members from out of town, helping to resolve financial and emotional concerns and providing interpreting assistance if you are hearing impaired or do not speak English. The social work staff is ready to provide counseling, referrals to community agencies for ongoing help and, when appropriate, discharge arrangements for your care after you leave the hospital.

You or your family members may call the Social Work Department directly, Monday through Friday, 8 am to 4:30 pm Call (585) 922-4392. On weekends or evenings, your physician or nurse can place the call for you at your request.

Pastoral Care

Call (585) 922-4782

To request pastoral care for yourself, a patient, or a staff member, contact the Chaplains' Office at Call (585) 922-4782.

We have a volunteer answering the office phones daily from 8 am until noon. You can also leave a voicemail. Because of the nature of our ministry, our chaplains do not have office hours, but are always available by phone.

Going Home

Our commitment to you doesn't end when you leave the hospital.  We want to ensure that you and your family know the next steps in your care and what to expect during your recovery.

Discharge

Your doctor will let you know when it is medically appropriate for you to be discharged from the hospital. Soon after your doctor writes your discharge order, staff will help you with discharge planning and your departure. You will be asked to sign a discharge form regarding your rights as a patient, and you will receive discharge instructions. Please be sure you have reviewed both of these forms before leaving.
Prescriptions can be filled at your preferred pharmacy or the Rochester General Hospital Apothecary. Call (585) 922-3970 for pharmacy hours.

Discharge Parking Instructions
On your discharge day, please ask the person picking you up to meet you in your room. Your doctor or nurse may request that wheelchair assistance be provided as you leave the hospital.
Ask your driver to park in the ramp garage. On your departure day, you will receive a ramp garage courtesy parking pass. When you are ready to leave, your driver may then retrieve the vehicle from the ramp garage and present the courtesy parking pass.

Back Home

A call center nurse will call you within 48 hours of your discharge to see how you are doing and address any questions you may have. Call center nurses are available 24 hours a day Call (585) 922-2273.

Follow instructions given at discharge

Follow-Up Care

Your physician, nurse or social worker will make arrangements with community agencies to provide any services you need after you leave the hospital.

HealthCall

HealthCall is a 24-hour emergency response system intended primarily for elderly, disabled or medically at-risk people who live alone. It allows subscribers to summon help to their homes in case of a medical or personal emergency. For more information, call the Social Work Department Call (585) 922-4392.

Outpatient Services

Rochester General offers a full range of outpatient medical services for adults, children and teens. For more information, Call (585) 922-4101.

Professional Fees

Your hospital bill will not include your private physician’s fees or those of other specialists consulted by your physician during your stay. You will receive separate bills from these professionals.

Professional charges for interpreting the results of radiological tests (Examples: X-ray, ultrasound, echocardiography, nuclear medicine, computerized CT scan and magnetic MRI) and administration of anesthesia will be billed by the physicians who provided these services.

Payment and Financial Assistance
Unless prior arrangements are made with the Financial Office, any charges not covered by your health insurance are payable before your surgery. If your health insurance requires prior referrals from your primary care physician, please see your primary care physician in advance.

If you have questions about your insurance coverage, or if you need assistance paying your bill, you may Call (585) 922-1900 to arrange to meet with a representative from the Financial Office.

Free health insurance information is also available at the hospital on Tuesdays by appointment.  Volunteers from the Health Insurance Information Counseling and Assistance Program help people understand their medical bills, file health insurance claims and appeals, and act as a liaison between patients and the hospital’s billing department. They also provide information on affordable Medicare supplemental insurance, long-term care coverage and prescription drug assistance. For an appointment, please Call (585) 922-4113.

Understanding Your Hospital Bill

Your bill will reflect the daily cost of your room, your meals and 24-hour professional care by resident physicians, nurses and other hospital support staff. Separate charges will be made for laboratory tests, medications, X-rays, the use of the operating rooms and other special rooms, equipment and services. There is also an additional charge for a private room and telephone, if applicable. If you have any questions about your hospital bill, please call Patient Accounts Call (585) 922-1900.

Surgical Units

units

Elevators to Units

Green Elevators:
Second Floor – 2800, Day of Surgery Admission (DOSA), Ambulatory Surgery, Endoscopy
Third Floor – 3000, 3800, GYN Surgical Services, Special Care Nursery
Fourth Floor – 4800, MAT
Fifth Floor – 5800
Sixth Floor – 6800
Seventh Floor – B-7000, 7800

Red Elevators:
Second Floor – MICU, CCU
Fourth Floor – 4100 (SICU), 4200, 4300, 4400, 4500
Fifth Floor – 5100, 5200, 5400, 5500

Short Stay: Unit 2000

Desk - Call (585) 922- 4600
Nurse Manager - Call (585) 922-4895

General Surgery: Unit 2800

Desk - Call (585) 922-4264
Nurse Manager - Call (585) 922-4895

Day of Surgery Admission (DOSA):

Desk - Call (585) 922-4678
Nurse Manager - Call (585) 922-3631

Surgical Intensive Care Unit (SICU): 4100

Desk - Call (585) 922-3860
Nurse Manager - Call (585) 922-4443

Vascular Surgery: Unit 4200

Desk - Call (585) 922-4021
Nurse Manager - Call (585) 922-4654

General Surgery: Unit 4500

Desk - Call (585) 922-4006
Nurse Manager Call (585) 922-4198

Videos


Preadmission Testing Preadmission Testing (PAT)

Day of Surgery Day of Surgery

Going Home Going Home

Directions

Rochester General Hospital 
1425 Portland Avenue
Rochester, NY 14621 

General Information: Call (585) 922-4000    
Parking Office: Call (585)922-9803  

Driving Directions to Hospital

From the South (via Interstate 390 North)

  • I-390 North
  • Use the right 2 lanes to take exit 15 to merge onto I-590 N toward Downtown/Rochester
  • Continue onto I-590 North
  • Take Exit 10A to merge onto Route 104 West
  • Take the exit toward Goodman St/Portland Ave
  • Merge onto NY-104 Service Rd West
  • Use the middle lane to turn left onto Portland Ave
  • Turn right onto Rochester General Hospital Dr
  • Park in the Portland Parking Garage or go to main enterance for valet parking

From the West (via New York State Thruway)

  • I-90 East (toll)
  • Exit 46 toward Rochester
  • Merge onton I-390 North
  • Use the right 2 lanes to take exit 15 to merge onto I-590 N toward Downtown/Rochester
  • Continue onto I-590 North
  • Take Exit 10A to merge onto Route 104 West
  • Take the exit toward Goodman St/Portland Ave
  • Merge onto NY-104 Service Rd West
  • Use the middle lane to turn left onto Portland Ave
  • Turn right onto Rochester General Hospital Dr
  • Park in the Portland Parking Garage or go to main enterance for valet parking

From the East (via New York State Thruway)

  • From I-90 (toll) take Exit 45 to I-490 West toward Rochester
  • Take Exit 21 for I-590 North
  • Take Exit 10A to merge onto Route 104 West
  • Take the exit toward Goodman St/Portland Ave
  • Merge onto NY-104 Service Rd West
  • Use the middle lane to turn left onto Portland Ave
  • Turn right onto Rochester General Hospital Dr
  • Park in the Portland Parking Garage or go to main enterance for valet parking

Parking

  • Self-parking is available in the two covered parking garages on the Rochester General campus. The Portland Avenue Garage is accessible directly off Portland Avenue. The Carter Street Garage can be accessed from the Carter Street entrance.
  • Cash, Visa, MasterCard, Discover and American Express are accepted at both garages.
  • Valet parking is available from 5:45 am to 6 pm Mondays through Fridays (except major holidays). Cars should be dropped off at the valet station in front of the Polisseni Pavilion.
  • The cost for valet parking is $7 a day. Discounts may be available. Please ask your attendant for details.
  • After hours, your keys may be picked up from the Front Desk in the Polisseni Pavilion or by calling the Office of Safety and Security Call (585) 922-4300.
Parking Garages on Google Map

Map

Inside the Hospital

Map to Ambulatory Surgery Center

Map to Ambulatory Surgery

Map to Surgical Reception and Family Lounge

Map to Surgical Reception and Family Lounge

Map of Ground Floor

Map of Ground Floor

Map to Green Elevators

Map to Green Elevators

Map to Red Elevators

Map to Red Elevators

Directions to the Day of Surgery Admission (DOSA) area

  • From the Portland Avenue entrance, head down main entry hall way to the gray elevators behind the staircase.
  • Take the gray elevators to the second floor.
  • Day of Surgery Admission (DOSA) is directly ahead.

Directions also available on the Rochester General Hospital website

Phone Numbers

phone op

Main Operator Call (585) 922-4000
Apothecary: Call (585) 922-3970
Parking Office: Call (585) 922-9803
Security: Call (585) 922-4300
See also Surgical Units for more phone numbers

Patient Hotline

Call (585) 922-5465

Patient Hotline - "Speak Up / We Care"
If you have a problem during your stay, please contact any member of our staff. If your issue requires additional attention, or if you have a safety issue or suggestion for improving patient care, call or ask your nurse to call our Call Center ( Call (585) 922-5465 ). Select the option for the Speak Up / We Care Program. The
Call Center staff will respond to your concerns or forward your suggestion to the appropriate person.

Call Center services are available every day from 7 am to 12 am. If you remain unsatisfied, you have the right to file a report with the Office of Health Systems Management of the Health Department. The number is available through the Call Center.

Patient Care Services

Call (585) 922-4528

At Rochester General Hospital, we are dedicated to high quality compassionate care in partnership with you and your family.
We want to make sure you have all the information you need to ease your mind and increase your comfort. Knowing what to expect before, during and after your stay at Rochester General Hospital can help relieve anxiety and give you a better experience.
If you can't find the information you need, please contact us (585) 922-4528.

Understanding Your Bill

Call (585) 922-1900

Financial Assistance
If you have questions about your insurance coverage, or think you may need assistance paying your bill, you may Call (585) 922-1900 to arrange to meet with a representative from the Financial Office.

Free health insurance information is also available at the hospital on Tuesdays by appointment.  Volunteers from the Health Insurance Information Counseling and Assistance Program help people understand medical bills, file health insurance claims and appeals, and act as a liaison between patients and the hospital’s billing department. They also provide information on affordable Medicare supplemental insurance, long-term care coverage and prescription drug assistance. Services are available by appointment. Volunteers meet with clients in the Volunteer Office. For appointments, please Call (585) 922-4113.

HealthCall

Call (585) 922-4392

HealthCall is a 24-hour emergency response system primarily for elderly, disabled or medically at-risk people who live alone. It is an electronic response system that allows HealthCall subscribers to summon help to their homes in case of a medical or personal emergency. For more information, call Social Work: Call (585) 922-4392.

Outpatient Services

Call (585) 922-4101

Rochester General offers a full range of outpatient medical services for adults, children and teens. Unlike a traditional clinic, at Rochester General patients see the same physician or nurse practitioner (NP) for most visits. For more information, Call (585) 922-4101.

Pastoral Care

Call (585) 922-4782

To request pastoral care for yourself, a patient, or a staff member, contact the Chaplains' Office at Call (585) 922-4782. We have a volunteer answering the office phones daily from 8 am until noon. You can also leave a voicemail. Because of the nature of our ministry, our chaplains do not have office hours, but are always available by phone.

Department
Heads

Rochester General Hospital Department of Surgery


  • Dr Pennino

    Ralph Pennino, MD, FACS

    SVP Rochester Regional Health Specialty Medical and Surgery Group
    System Chair of Surgery of Rochester Regional Health

  • Dr Tripp

    Robert Tripp, MD

    Chair of Surgery Rochester General Hospital

  • Dr Schiralli

    Mattew Schiralli, MD

    Medical Director of Quality/NSQIP Program


Division Heads


  • Dr Eichel

    Louis Eichel, MD

    Division Head of Urology

  • Dr Maxwell

    James Maxwell, MD

    Division Head of Neurosurgery

  • Dr O Connor

    Timothy O’Connor, MD

    Division Head of Plastic Surgery

  • Dr Rauh

    Stephen Rauh, MD

    Division Head of Colon and Rectal Surgery

  • Dr Riggs

    Patrick Riggs, MD

    Division Head of Vascular Surgery

  • Dr Salamone

    Frank Salamone, MD

    Division Head of Ear, Nose and Throat

  • Dr Szalados

    James Szalados, MD

    Division Head of Surgical Intensive Care Unit

  • Dr Tripp

    Robert Tripp, MD

    Division Head of General Surgery


Centers / Programs


  • Dr DiBenedetto

    Anthony DiBenedetto, MD

    Medical Director, Bariatric Center

  • Dr Eichel

    Louis Eichel, MD

    Medical Director, Laser Surgery Unit

  • Dr Ettinghausen

    Stephen Ettinghausen, MD

    Medical Director, Surgical Oncology

  • Dr Medeiros

    Lori Medeiros, MD

    Medical Director, Breast Center

  • Dr Smith

    Andrew Smith, MD

    Medical Director, Microsurgery / Wound Care

  • Dr Szalados

    James Szalados, MD

    Medical Director, Surgical Intensive Care Unit

  • Dr Valvo

    John Valvo, MD

    Medical Director, Robotic Surgery